Frequently Asked Questions
- General
- Placing Freeads
- Managing Your Freeads
- Managing Your Details
- Managing Responses
Answers
- Why can't I log in?
- If you are experiencing problems logging in to Freeads, you should first verify that you are using the correct password. You can do this from the Lost Password page. Secondly, ensure that you have cookies enabled in your browser - Find out how.
- How do I place a Freead?
- Start by deciding which category your ad should be displayed in. It's a good idea to browse the site for similar items, and then place your Freead in the same category. Once you've decided where to place it, log in (or create an account) and visit the Place a Freead page.
- How much does it cost to place a Freead?
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Placing a basic Freead is free. Your Freead will run for 60 days, and will cost you nothing.
If you would like your Freead to really stand out we have a number of Freeads you can choose to pay for, but a basic Freead is free. - Will my Freead appear in any papers?
- Freeads placed online will only appear online. We do not publish Freeads from this site in any papers.
- How many Freeads can I list?
- You may place as many Freeads for different items as you wish. You should not list the same item multiple times.
- How long will my Freead run for?
- All Freeads run for 60 days, after which you will be given the option to renew your ad. If you wish to remove or upgrade your Freead at any point during this time, you can do so from My Freeads.
- Why isn't Place a Freead working?
- The Place a Freead process takes advantage of cookies to work. Ensure that you have cookies enabled in your browser - Find out how.
- How can I add a picture or video?
- You can add up to ten pictures and two videos to a basic Freead. Go to My Freeads and find the Freead you want to edit in the list. Next to the item, click the Edit link and follow the on-screen instruction. Extra help with video is available here.
- How can I change a picture or video?
- You can change a picture by first removing the picture or video you want to replace, and then adding a new one. Go to My Freeads and find the Freead you want to edit in the list. Next to the item, click the Edit link and Add / Remove Pictures or Add / Remove Pictures then follow the on-screen instruction.
- How do I change the price of something I'm advertising?
- If a Freead isn't generating much interest, it may be that you have set the price too high. You can change the price or any other part of a Freead at any time. Go to My Freeads and find the item you want to edit in the list. Next to the item, click the Edit link.
- I've sold my item! How do I remove the Freead?
- Removing an Freead is easy. Go to My Freeads and find the Freead you want to remove in the list. Next to the item, click the Sold / Delete link and you Freead will be withdrawn.
- Why does my ad display the wrong phone number?
- We do not display your private telephone number on your Freead. Instead, we replace it with a personal number which connects buyers direct to you. There is no charge to you for this service.
- How can I update my email address / phone number?
- You can update any of your personal details, including your email address and phone number, from the My Details page. Any changes made here take immediate effect but email address changes will require confirmation from the original email address.
- I've forgotten my password, what should I do?
- If you've forgotten your password we can send it to you by email. Visit the Lost Password page and enter the email address you used when you signed up. The password will be sent to this address. If you no longer have access to the email address you signed up with, the answer is to create a new Freeads account with a current email address.
- Why hasn't my password reminder arrived?
- If you've asked to be reminded of your password but the email hasn't arrived, it's likely that the email may have been stopped by a junk mail filter. As the reminder email is automatically generated, some email software may mistake it for junk mail and move it to a Junk or Trash folder. If you have a Junk or Trash folder, check for he password reminder there.
- How can I change my password?
- If you wish to change your password to something more memorable (or if you think someone else may have discovered your password), you can change it at any time. Log in, and visit the My Details page, where your password can be changed.
- How do buyers contact me?
- There are two different ways that buyers can contact you. The first is by email. Freeads does not give out your email address, but a buyer can use the site to send an email to you. The second way a buyer can contact you is by telephone, if you have chosen to provide a phone number. Again, Freeads does not give out your actual number, but shields it behind an anonymous number. When a buyer dials the number we give them, they'll be put through to your phone automatically. This facility ceases to work once your Freead has expired or has been withdrawn.
- Why have messages been removed from my inbox?
- Occasionally, having received an email notifying you of new messages in your Freeads inbox, you may log in to find that the messages have been removed. This happens when a Freeads finds scam emails or any abusive messages.
